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Refund Policy

Last updated: 19 August 2026

4Shaw Production Pty Ltd T/A OneBill wants you to be happy with OneBill. This policy explains our money-back guarantee and how to request a refund.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — no explanation required. Every account also starts with a free 14-day trial, so you can test the full system before paying anything.

How to request a refund

  • Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order email or receipt to request a refund.
  • Or contact us at kenneth@4shaw.co and we will arrange it for you.

Refunds are returned to the original payment method. Your bank may take a few business days to reflect the credit.

Cancellations

You can cancel your subscription at any time from the Billing tab in Settings, or via the link in your Paddle receipt. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.

Paddle's policy

This policy operates alongside Paddle's Refund Policy, which governs the processing of all refunds for our orders.